Refund Policy

1. Overview

At autoplans.dev, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can request a refund for your subscription.

Important: All payments are processed by Paddle.com, our Merchant of Record. Refund requests are handled by Paddle in accordance with this policy and their terms of service.

2. 14-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if:

• You purchased a Starter or Pro subscription
• You request a refund within 14 calendar days of your initial subscription purchase
• This is your first subscription or you haven't previously received a refund
• You haven't violated our Terms & Conditions

2.2 What's Included

• Full refund of the subscription fee
• No questions asked - we'll process your refund without requiring a detailed explanation
• Refund processed within 5-7 business days

2.3 Not Covered

• Free tier users (no payment made)
• Renewals after the first billing cycle
• Enterprise custom contracts (separate refund terms apply)
• Requests made after the 14-day period

3. Subscription Renewals

3.1 Renewal Refund Policy

For subscription renewals (after your initial 14-day guarantee period):

• Prorated refunds may be issued at our discretion for exceptional circumstances
• Technical issues: If our service experiences extended downtime or critical bugs
• Billing errors: If you were incorrectly charged
• Each request is evaluated on a case-by-case basis

3.2 Preventing Unwanted Renewals

To avoid unwanted charges:

• Cancel anytime: Cancel your subscription before your renewal date through your account settings
• Email reminders: We send renewal reminders 7 days before your billing date
• Immediate effect: Cancellations prevent future charges but you retain access until the end of your current billing period

4. How to Request a Refund

4.1 Contact Methods

You can request a refund through:

4.2 What Happens Next

1. Acknowledgment: We'll respond within 24 hours to confirm receipt
2. Verification: We'll verify your eligibility (typically automated)
3. Processing: Refund initiated through Paddle
4. Completion: Refund appears in your account within 5-7 business days

4.3 After Refund

• Your subscription is cancelled immediately
• Your account is downgraded to the Free tier
• You retain access to your projects and data
• Free tier limits apply (50K tokens/month, 3 projects max)

5. Special Circumstances

5.1 Service Outages

If autoplans.dev experiences significant downtime:

• Service credits or prorated refunds may be issued
• Applies to outages exceeding 24 cumulative hours per month
• Does not apply to scheduled maintenance (announced in advance)

5.2 Billing Errors

If you were charged incorrectly:

• Full refund of the incorrect charge
• Automatic correction of billing information
• Investigation to prevent future errors

5.3 Account Termination

If we terminate your account for Terms of Service violations:

• No refund will be issued for the current billing period
• Access is immediately revoked
• Exception: If termination was due to our error, prorated refund provided

6. Upgrades and Downgrades

6.1 Upgrading Your Plan

• Takes effect immediately
• Prorated credit applied for unused time on previous plan
• No refund issued - credit toward new plan

6.2 Downgrading Your Plan

• Takes effect at the start of next billing cycle
• You keep current plan features until renewal date
• No refund for the difference

7. Enterprise Plans

Enterprise subscriptions have custom terms:

• Refund policy outlined in your custom contract
• May include longer evaluation periods
• May have different cancellation terms
• Contact your account manager for details

8. Refund Processing Time

Timeline for refunds:

• Approval: Within 24 hours of request
• Paddle processing: 1-2 business days
• Bank processing: 3-5 business days
• Total time: 5-7 business days typically

Note: Some banks may take longer. If you haven't received your refund after 10 business days, contact your bank or Paddle support.

9. Consumer Rights (EU/UK)

If you're located in the EU or UK, you have additional rights:

• 14-day cooling-off period: Right to cancel within 14 days under EU Consumer Rights Directive
• Withdrawal form: Available upon request
• Immediate access waiver: By using the service immediately, you waive the right to cancel after full service delivery

Our 14-day money-back guarantee meets or exceeds these requirements.

10. Questions and Support

Have questions about refunds? We're here to help:

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Not affect refund requests made before the change
• Be communicated via email for significant changes

12. Dispute Resolution

If you're not satisfied with our refund decision, you can:

• Request a review by contacting support@autoplans.dev
• File a dispute with your credit card company or bank
• Contact Paddle's dispute resolution team
• File a complaint with relevant consumer protection authorities